The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) has begun an open dialogue with Geico Insurance that will hopefully create an atmosphere of communication between the two in the state of New Jersey.
AASP/NJ Executive Director Charles Bryant initiated the contact between AASP/NJ and Geico. “Back in November and again in December of 2005 I sent a letter to Geico on behalf of the AASP/NJ,” Bryant says, “requesting that they reconsider their policy of issuing two party checks for supplements and only include the lienholder or lease company on the first check for repairs.”
For two months, AASP/NJ did not hear anything from the company. However late in January, Bryant received a letter. “To my amazement the response was even more positive than what I expected,” he says. “Geico agreed to accommodate our request and asked for a short period of time to get their staff trained on this new practice. They further relayed their hope to foster a positive relationship with AASP/NJ in the near future and welcomed an open dialogue. Geico concluded the letter by suggesting that we not hesitate to contact either of the two New Jersey auto damage managers should we have any future concerns and supplied the full contact information for both. I think this is a major step in the right direction for our industry.”
Bryant was even more excited about the potential help the dialogue will bring AASP/NJ members. “I think it will certainly help our members,” he adds. “The really good news is that we have opened the doors of communication and hopefully we will be in a much better position to address other issues with Geico as they arise.”