6.8.26 – The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) has created a designated inbox at dobicomplaints@aaspnj.org to compile complaints sent to the New Jersey Department of Banking and Insurance (DOBI) by repair facilities throughout the state, and their customers.
“Consumer experiences and complaints can provide insights into issues affecting New Jersey drivers, while also potentially indicating trends in business practices that should be examined,” explains AASP/NJ President Ken Miller. “We have heard instances of these complaints getting filed with DOBI, and we know they are being sent, but unfortunately we have not seen the issues we know are occurring be addressed. At AASP/NJ, we felt it would be beneficial to receive forwarded copies of these complaints to also compile on our end, and eventually present to DOBI. As we work toward continued discourse with the Department, we believe it will be helpful to have all of these complaints in one place, organized and readily available for further analysis and discussion by all stakeholders.”
AASP/NJ is requesting that complaints be forwarded to dobicomplaints@aaspnj.org regarding insurer practices and interactions that may negatively impact consumers and the quality, safety or timeliness of repairs. The association urges collision repair facilities to share this request with customers who have encountered claim delays, repair restrictions, steering, reimbursement disputes, parts-related concerns or other insurance-related challenges.
By collecting and documenting these experiences, AASP/NJ seeks to ensure that consumer voices are heard, and that regulators have a clearer understanding of how insurer practices affect vehicle owners and the collision repair industry.
“We’re not only collecting experiences of, ‘The job was worth $X but the insurer only paid $Y,’” adds Miller. “We want any complaint submitted to DOBI. We’re hoping that this data is helpful in painting a clearer picture of industry trends, or pointing out disturbing business practices that are negatively affecting our industry members – and potentially compromising the safety of our customers. We want to know what the New Jersey repair community and their customers throughout the state are experiencing, so that we can take that information and present it to DOBI in order to seek resolution.”
Customers and shops are encouraged to submit their complaints and supporting information to AASP/NJ at dobicomplaints@aaspnj.org. For further information on AASP/NJ, please visit aaspnj.org.
