Mike Anderson Unveils ‘Stay Humble, Stay Hungry’ at AASP/NJ’s NORTHEAST
4.14.25 – Mike Anderson (Collision Advice) had some wise words to share with the audience at AASP/NJ’s NORTHEAST® 2025 Automotive Services Show – “Stay Humble, Stay Hungry.”
NORTHEAST 2025 marked the unveiling of Anderson’s latest presentation. The legendary presenter had the audience shouting the “Stay Humble, Stay Hungry” mantra as he fueled them up for the many evolutions and innovations that are coming down the pike.
“We have to be humble and patient when dealing with customers, and we have to stay hungry. When you think you know it all and you don’t research procedures, you are going to be humbled. We have to continue to want to learn.
“The number one KPI to focus on in 2025 is capture rate,” he continued. Over the years, body shops have inadvertently become more like order takers. To change that, “you have to learn how to upsell. You have to figure out how to get them to fix things like chips in the door.”
Anderson clued the audience in on things like software as a service, which he predicts will be the focus of the OEMs. Today’s vehicle owner wants a personalized experience; the vehicle of the future will be “like your personal concierge.” He believes it’s why collision repair shops need to accept that “OEM certifications are here to stay, and they are going to grow.”
Anderson fed the audience members’ appetites with lots of food for thought, including that customer pay is on the rise and that technology, especially AI, must be embraced.
Mike Anderson will return for NORTHEAST 2026, set for March 20-22, 2026 at the Meadowlands Exposition Center in Secaucus, NJ. Be sure to visit aaspnjnortheast.com for details once they become available.
Check out the full recap on NORTHEAST 2025 in the April edition of New Jersey Automotive, available via grecopublishing.com. For more information about AASP/NJ, visit aaspnj.org
